By “yes” we mean “no”
This is a followup to my last posting about buying and being to really use a downloaded music file.
I wrote to MusicMatch telling them that they had mislabeled tracks. They were cool about it. They pulled the album from their inventory and after a few more e-mails refunded my money. Not that $.99 really hurt me, at least others won’t be buying the wrong tracks.
After some after checking, that found that Creative Labs had a Frequently Asked Questions (FAQ) page for my audio player. Plainly on that page is the question “Does it support WMA/DRM?” And their answer is a short “Yes, it does.” So I fired off an e-mail saying “so what am I doing wrong?” Their technical support answer was: “As for supporting DRM, it actually meant that it agrees on the Digital Rights Management.” In other words, it agrees NOT TO PLAY IT. Gee, that is mighty misleading FAQ. The support e-mail suggested that I could submit another support question telling them to update their website.
It did seem odd that the support person who sent me the e-mail wouldn’t followup herself to see that website was corrected. Nowhere on their website or on the packaging does it say “will not play copy protected music even if you legally buy it.” I did take her up on her suggestion that I complain and while I was tilting at windmills, I added “is there chance you’ll update the firmware to fix the situation?”
We’ll see what they say, but I suspect I know what the real answer is.