Alot of the advice I’ve read on how to blog say that you should pick a topic and stick with it. You are more apt to build a repeat audience when you appear to be an expert and source of valuable information on something, rather than a collection of random thoughts.
Based on historical data, it appears my candidate topics are:
- My wife still hasn’t sat in the family’s sedan
- Intolerance of people who Aren’t Like You sucks
- Rebates suck
Since my wife will sit in my car eventually, I’m figuring that is not a long term blog prospect. Update: The wife of a neighbor was in the car a few days ago, but not Chris yet.
There are alot of blogs on the second topic. Update: Bigotry still sucks.
So I am left I with whining about my latest rebate experiences…
When I filled my rebate form for my notebook mouse, I noticed that hidden in step 2 it said (in 6 point font!): “Acquire any new Laptop Computer from a Microsoft authorized reseller or a participating retailer on or between 2/13/05 and 4/16/05.“.
Grr. So much for that rebate. (In the meantime the web retailer had lowered its price too.)
The one big rebate that I hadn’t received yet was for the cell phone. I wasn’t worried about it because I received an e-mail from the cell phone company on March 30th with the subject “Your Sprint Rebate is Being Processed”. Cool.
Two weeks later, with no rebate check in sight, I followed the web link in the e-mail: “The Terms and Conditions for this offer require a 2-year Advantage Agreement with the activation of your new PCS Phone Number. Out records indicate you have not met that requirement.” Great, the salesman didn’t renew the contract when I bought the phone.
But when I go to another part of Sprint’s website and they tell me that my “PCS Advantage Agreement” expires on 9/19/06. Ahem. It seems the left hand doesn’t know what the right hand is doing.
So I go to yet another part of their website to click on the “Frequently Asked Questions” link. It gives me a 404.
Then I try their customer support web form. I dutifully enter all my contact information and explain, in the form’s text box, what had happened and that perhaps their records are messed up. When I pressed [Submit], I got a “Your question is more than 500 characters.” Huh? 500 bytes flying across the Internet is nothing. That’s maybe a tenth the size of banner ad on the page. That’s about 75 words. Can every customer service problem be asked in 75 words? Geez.
So I remove some introductory sentences and try again. Still too wordy. I remove the “please”s and “thank you”s and try again. It accepts my shortened 411-character reply. At 2am the following morning (I wonder in what country that employee is working), the problem is fixed. I’ll get my check sometime in May. Yet another rebate successfully hassled. I think.
Meanwhile the price of the phone went down $40.